How does the email verification code work?
Account and sign-inWhen you sign in, SadaqaNow sends a six-digit code to your email address after you've entered your password. This confirms that it really is you signing in. Someone who only knows your password can't get into your account without access to your inbox. When you sign up, you also confirm your address with a code like this.
The key rules
| Question | When signing in | When signing up |
|---|---|---|
| Email subject | “Verifizierungscode für Login” (verification code for sign-in) | “Bestätigen Sie Ihre E-Mail-Adresse” (confirm your email address) |
| Valid for | 10 minutes | 60 minutes |
| Getting a new code | Resend code, at most three times an hour | Resend, at most three times an hour |
- Only the most recently sent code is valid.
- Each code works only once.
- After a code has been sent, Resend code stays locked for 60 seconds. The button shows how much longer.
Too many attempts
After five incorrect entries, “That was too many attempts with this code.” appears. You can then sign in again after 15 minutes at the latest.
When no code is needed
- With Remember this device for 30 days, this device won't ask for a code for 30 days.
- With Sign in with Google, there's no code, because Google has already confirmed your address.
- With two-factor authentication switched on, there's no code by email. You use the code from your authenticator app.
Related articles
- Sign in to the StudioHow to sign in with your email address, your password and the code from your email, and stay signed in for up to 30 days.
- Der Bestätigungscode kommt nicht anKeine E-Mail mit dem Code? Prüfen Sie Spam-Ordner und Adresse, fordern Sie einen neuen Code an und beachten Sie die Grenzen.
- Set up two-factor authenticationAn authenticator app gives your account extra protection. Find out how to set it up and keep your backup codes safe.
More on “Account and sign-in”
- Create an accountYou create an account in four steps: name and email, organisation, password and the code from your email.
- Sign in with GoogleInstead of a password, you can also sign in with your Google account. This works for new accounts and for existing accounts with the same address.
- Reset a forgotten passwordUse “Forgot password?” on the sign-in page to set a new password. The link in the email is valid for 30 minutes.
- Change your passwordYou change your password in Settings under Security. SadaqaNow then signs you out on all devices.
- Change your name, phone and addressYou manage your personal details in Settings under Profile. Your email address and date of birth can't be changed there.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.