What does an unexpected email from SadaqaNow mean?
Privacy and securitySome emails from SadaqaNow are warnings. They show that someone has tried something with your address or wants to change something in your community. Here's how to tell what they mean.
| Email subject | What it means | What to do |
|---|---|---|
| “Verifizierungscode für Login” (verification code for sign-in) when you're not signing in | Someone has started a sign-in with your address. | Don't tell anyone the code. To be safe, change your password. |
| “Neuer Login erkannt” (new sign-in detected) | Your account was used from a new device or location. | If it wasn't you, change your password immediately. |
| “Neuer Login erkannt”, with “Registrierungsversuch” (sign-up attempt) as the device | Someone tried to create a new account with your address. | Your account isn't affected. You don't need to do anything. |
| “Einladung in das Team von …” (invitation to the team of …) | A community would like to add you to its team. | If you're not expecting an invitation, ignore the email. Nothing happens unless you accept. |
| “Eigentümerwechsel bestätigen” (confirm change of owner) | A transfer of ownership has been started for your community. | If you didn't start it, withdraw the transfer in the Studio and change your password. |
| “Passwort zurücksetzen” (reset password) when you didn't request it | Someone has requested a link for your address. | Ignore the email. Your password stays as it is. |
| “Ihr Passwort wurde geändert” (your password has been changed) | Your password has just been reset via Forgot password? | If it wasn't you, reset your password straight away via Forgot password? and write to us at info@sadaqa-now.de. |
If you're unsure
Don't open SadaqaNow via a link in an email that seems odd to you. Instead, go to the sign-in page yourself and check your account there. If you have questions, write to us at info@sadaqa-now.de.
Related articles
- Keep your account and your community safeA few steps protect your account and your community's data from unauthorised access.
- Change your passwordYou change your password in Settings under Security. SadaqaNow then signs you out on all devices.
- Who is the owner and how does ownership change hands?Every community has exactly one owner. Here's how to transfer ownership, for example after a change of board.
More on “Privacy and security”
- What data does SadaqaNow store?See what data SadaqaNow stores about your account, your community, your screens and donations.
- How long does SadaqaNow keep data?SadaqaNow deletes some data after fixed periods, while other data stays until it's deleted or is kept permanently as a record. Here's the overview.
- Where is your data stored?According to our privacy policy, we process your data on servers in Germany. For payments, signing in with Google and videos in the Help Centre, we work with a few partners.
- What data is generated when someone donates at the screen?Donors don't need an account. SadaqaNow learns the amount, time and campaign, but no card details.
- What do screenshots of the screens show, and how long are they kept?A screenshot shows what a screen is displaying at that moment. Find out who can request one, when none is taken and when it's deleted.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.