What do screenshots of the screens show, and how long are they kept?
Privacy and securityA screenshot is an image of what a screen is showing at that moment. It lets you check remotely whether the right template is running. The screen's app doesn't use a camera.
Who can request screenshots
People with the Owner, Admin or Screens role request screenshots. You do this under Screens with Capture, and on an individual screen with New screenshot. Someone who only looks after selected screens only sees and captures those. For each screenshot, the Studio records who requested it.
When no screenshot is taken
The screen doesn't capture anything while someone is using it:
- during a payment at the terminal
- while a donation page is open
- while the screen is in editing mode
- until 15 seconds after the last touch
The Studio then shows “Screen in use”, and the screen keeps trying. If it doesn't work within two minutes, it shows “Failed”. The Studio doesn't learn what is happening at the screen.
The statuses of a screenshot
| Status | Meaning |
|---|---|
| Requested | The request is on its way. |
| Captured | The image is there. |
| Screen in use | Someone is using the screen right now. |
| No response | The screen didn't respond in time. |
| Screen offline | The screen can't be reached. |
| App update needed | The app on the screen is too old for screenshots. |
How long screenshots are kept
- at most 14 days
- at most 20 per screen. When a new one is added, the oldest one is removed.
- If a screen is decommissioned, we delete its screenshots immediately.
Screenshots can only be viewed in the Studio. The legal basis and the retention period are set out in section 11 of our privacy policy, which is available in German only.
Related articles
- Who in your community can see what?Only certain roles see confidential details. Here's who sees donations, invoices, tax details, the team, the activity log and screenshots.
- How long does SadaqaNow keep data?SadaqaNow deletes some data after fixed periods, while other data stays until it's deleted or is kept permanently as a record. Here's the overview.
More on “Privacy and security”
- What data does SadaqaNow store?See what data SadaqaNow stores about your account, your community, your screens and donations.
- Where is your data stored?According to our privacy policy, we process your data on servers in Germany. For payments, signing in with Google and videos in the Help Centre, we work with a few partners.
- What data is generated when someone donates at the screen?Donors don't need an account. SadaqaNow learns the amount, time and campaign, but no card details.
- Download your account dataYou can download the details of your account yourself as a ZIP file at any time. A community's owner downloads its data elsewhere.
- What happens to your data when you delete your account?Your personal details are deleted and your memberships in communities end. Your communities' data is kept. Here are the details.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.