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Screens

Adding screens, pairing them with the Studio, keeping an eye on them remotely and setting them up correctly.

11 articles

  • What do I need for a screen?

    A screen consists of a device running the SadaqaNow app, an internet connection and a SumUp card terminal. Here's what should be ready beforehand.

  • Add a screen

    Here's how to create a new screen in the Studio, pair it with the device in the mosque and assign a card terminal to it.

  • Pair a screen

    With the eight-character pairing code from the Studio, you connect the device in the mosque to your community. Here's how to enter it and what the messages on the device mean.

  • Why can't I see a pairing code?

    Usually the screen is still waiting for the payment to be confirmed, the code has expired, or you're looking for it on the wrong page. Here's how to find out what's going on.

  • Why does the screen show “Terminal zuweisen”?

    After pairing, the screen waits for a card terminal. Only once one is assigned and SumUp is connected do you tap “Fortfahren” (Continue) on the device, and the display starts.

  • Understand screen statuses

    Under “Screens”, you can see all devices with their image and status. Here's what “Online”, “No signal”, “Offline” and the other details mean.

  • Take a screenshot of a screen

    With a screenshot, you can see in the Studio what a screen in the mosque is showing right now. Here's how to take one, and why it sometimes takes a moment.

  • View the history and availability of screens

    The history shows when your screens were reachable, when they went down and what else happened, for the last 24 hours or 7 days.

  • Set the screen language and the return to the start page

    In Settings, you decide which language your screens speak and after how long they return from the donation flow to the start page.

  • Rename, reload or re-pair a screen

    In a screen's detail view, you change its name and location, reload the display or content, or connect a new device with a fresh pairing code. A screen is cancelled under “Billing”.

  • What happens if the internet goes down?

    If the internet goes down, the screen keeps showing its template with all images and the stored prayer times. Card donations are only possible again once the connection is back.