Why can't I see a pairing code?
ScreensThe Studio only shows the pairing code in the Add screen process, and only while it's valid. If it's missing, it's almost always for one of the following reasons.
You're on the screens overview
On the Screens page, a screen that's being set up shows the open step instead of a code, for example “Step 2 of 3”. Click Continue setup. The process opens at the code.
The payment hasn't been confirmed yet
A screen that isn't included in the basic package only gets its code once its payment is confirmed. Until then, the process shows “Being activated. The code appears as soon as the payment is confirmed.” On the Screens page, the screen shows “Being activated…”. The page checks this by itself. You don't need to reload anything.
The code has expired
A code is valid for 30 minutes. After that, it says “The code has expired.” Click Generate new code. A new code costs nothing.
The screen is already paired
A paired screen doesn't need a code any more. If it needs to be connected again, for example because you're replacing the device, open it and choose Re-pair. See Rename, reload or re-pair a screen.
You're not allowed to manage screens
Only people who are allowed to manage screens can see pairing codes. If you don't have this permission, the Screens area doesn't appear at all. Please contact your community's owner.
Your community hasn't been activated yet
You can only create screens once your community has been reviewed and the subscription has been paid. What your community's status means is explained in What statuses can a registration have?
Your community's subscription has ended
If the subscription has ended, screens can't be added or paired, and the Studio doesn't show a code. Instead of the process, you'll see “The subscription has ended”. As soon as the owner resumes the subscription, you can carry on. See Resume the subscription.
Related articles
- Pair a screenWith the eight-character pairing code from the Studio, you connect the device in the mosque to your community. Here's how to enter it and what the messages on the device mean.
- Add a screenHere's how to create a new screen in the Studio, pair it with the device in the mosque and assign a card terminal to it.
- How much does an additional screen cost?Every screen beyond the base package costs €30 a month. You pay from the day you create it, at first pro rata until the next monthly billing.
More on “Screens”
- What do I need for a screen?A screen consists of a device running the SadaqaNow app, an internet connection and a SumUp card terminal. Here's what should be ready beforehand.
- Why does the screen show “Terminal zuweisen”?After pairing, the screen waits for a card terminal. Only once one is assigned and SumUp is connected do you tap “Fortfahren” (Continue) on the device, and the display starts.
- Understand screen statusesUnder “Screens”, you can see all devices with their image and status. Here's what “Online”, “No signal”, “Offline” and the other details mean.
- Take a screenshot of a screenWith a screenshot, you can see in the Studio what a screen in the mosque is showing right now. Here's how to take one, and why it sometimes takes a moment.
- View the history and availability of screensThe history shows when your screens were reachable, when they went down and what else happened, for the last 24 hours or 7 days.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.