What statuses can a registration have?
Registration and reviewEvery community has a status. You'll see it on the “Your communities” page to the right of the community, as long as it differs from the usual case. An active community shows no status, just the arrow that takes you into it.
How a registration progresses
- Step 1: Draft: You've started but haven't submitted yet.
- Step 2: Under review: You've submitted, and we're reviewing.
- Step 3: Payment pending: We've approved, but the subscription hasn't been paid yet.
- Step 4: Active: The payment is confirmed, and the Studio is open to you.
If we decline a registration, its status is Declined. It is kept and can be corrected and submitted again.
All statuses
| Status | Meaning | What to do |
|---|---|---|
| Draft | Started but not submitted. The draft is deleted one hour after it was created. | Continue and submit. |
| Under review | Submitted. We've promised a response within 24 hours. | Wait. You can correct mistakes with Change details. |
| Payment pending | Approved but not yet paid. | The owner starts the subscription. |
| Active | Reviewed and paid. | Set things up with the setup guide. |
| Declined | Not approved. The details and username are kept. | Revise the details and submit again. |
| Suspended | The community had already been approved and was suspended later. In the Studio, the box is headed “Your community has been suspended”. | Contact SadaqaNow support. |
| Archived | The community has been shut down. The Studio can no longer be opened for it. | Contact SadaqaNow support. |
What never disappears on its own
Registrations that are under review or have been declined never expire and are never deleted automatically. A decision to decline is kept as a record. Only a draft that hasn't been submitted yet expires after one hour. To find out how to continue it in time, see Continue a registration you've started.
Related articles
- Why is the Studio blurred?As long as your community isn't active, a blurred overlay covers the Studio. The box on top of it tells you why, for example the review or a pending payment.
- What does the “Your communities” page show?The first page in the Studio shows all the communities you work in. Above them is whatever is waiting for you: invitations, drafts and pending payments.
- Continue a registration you've startedYour details are saved after every step. Find out how to get back to your draft and carry on where you left off before it expires after one hour.
More on “Registration and review”
- Register a communityA step-by-step guide to registration: Community, Legal details, Address, Contact and Summary. Submitting is free, and we review your details within 24 hours.
- What details and documents do I need for registration?All registration fields at a glance: what's required, what's optional and in what form the tax exemption notice must be provided.
- What happens during the review?After you submit, we look over your details and promise a response within 24 hours. Your registration doesn't expire during this time, and you don't pay anything yet.
- What should I do if my registration was declined?Being declined doesn't delete anything. You'll see the reason in the Studio and in the email, correct your details and submit the registration again. Your username stays reserved.
- Start the subscription after approvalOnce your community has been approved, the owner starts the subscription and pays for the first month. When the payment is confirmed, the community is active and the Studio is open to you.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.