Start the subscription after approval

After approval, all that's missing is the payment. The community's owner starts the subscription and pays for the first month. As soon as the payment is confirmed, your community is active.

How to get to the payment

These three routes take you to the Complete registration page:

• the Abo starten (Start subscription) button in the “Ihre Gemeinde ist freigegeben” (“Your community has been approved”) email
• the Complete payment button under Pending items on the “Your communities” page
• the Pay now button under Settings › Billing

If, on the other hand, you open the community itself, Start subscription in the box takes you straight to the payment page.

How to pay

1. 1Step 1:
   On the Complete registration page, you'll see your subscription with the monthly amount on the right. Click Continue to payment.
2. 2Step 2:
   You'll be taken to the payment page of our payment provider, Stripe. Enter the billing address and pay by card, PayPal or SEPA Direct Debit.
3. 3Step 3:
   After paying, you'll return to the Studio. There it says “Confirming the payment”.
4. 4Step 4:
   Once the payment is confirmed, the Studio tells you that your community is set up and takes you to the overview.

You can close the page while the payment is being confirmed. The community will still become active as soon as the payment is confirmed.

What you pay

With the first payment, you pay for the basic package for the first month. After that, the subscription is charged monthly. You'll find the prices in How much does SadaqaNow cost?.

If the payment doesn't go through

• If you cancel the payment, you'll return to the Complete registration page. Your details and the approval are kept, and you can restart the payment at any time.
• If the payment fails, it says “The payment wasn't completed” with the Restart payment button.
• If confirmation takes longer, it says “Confirmation is taking longer than usual”. A payment that has already been made won't be lost. Check again makes the Studio check once more.