What happens during the review?

After you submit, we review your registration. We promise you a response within 24 hours. The 24 hours are a promise, not a deadline: your registration doesn't expire and isn't deleted automatically, even if it occasionally takes longer.

What we review

We look at your details, especially the legal name, register details, tax number (Steuernummer), address and the tax exemption notice (Freistellungsbescheid). They form the basis of the donation receipts (Zuwendungsbestätigung) that your community will issue later.

What you'll see during this time

• When you open the community, the Studio is blurred. On top of it, you'll see “Under review” with the time remaining until the promised response.
• On the “Your communities” page, the community is shown as Under review. Next to it, you'll see when to expect a response, for example “Response by 14:30 tomorrow”.
• If it takes longer, it says “Taking longer than promised”. Your registration remains in place and is being processed. Nothing is lost.

You can safely close the page. The Studio regularly checks whether we've made a decision and then removes the blur on its own.

How you'll hear about the decision

We send an email to the community's contact email:

• Approved: The email is headed “Ihre Gemeinde ist freigegeben” (“Your community has been approved”) and contains the Abo starten (Start subscription) button. The next steps are explained in Start the subscription after approval.
• Declined: The email gives the reason. What you can do then is explained in What should I do if my registration was declined?.

Changing your details during the review

If you notice a mistake in your details during the review, you can correct it yourself:

1. 1Step 1:
   Open the community in the Studio.
2. 2Step 2:
   In the “Under review” box, click Change details. The registration opens with the details you entered before.
3. 3Step 3:
   Use Change to open the relevant step, correct the detail and click Save.
4. 4Step 4:
   On the summary, click Save changes.

You're then taken back to your community. The registration remains under review, and we review the updated details. The Change details button is visible to “Owner” and “Admin”.