Privacy and security
What data we store, for how long, who sees it and how to protect your community and your account.
10 articles
What data does SadaqaNow store?
See what data SadaqaNow stores about your account, your community, your screens and donations.
How long does SadaqaNow keep data?
SadaqaNow deletes some data after fixed periods, while other data stays until it's deleted or is kept permanently as a record. Here's the overview.
Where is your data stored?
According to our privacy policy, we process your data on servers in Germany. For payments, signing in with Google and videos in the Help Centre, we work with a few partners.
What data is generated when someone donates at the screen?
Donors don't need an account. SadaqaNow learns the amount, time and campaign, but no card details.
What do screenshots of the screens show, and how long are they kept?
A screenshot shows what a screen is displaying at that moment. Find out who can request one, when none is taken and when it's deleted.
Who in your community can see what?
Only certain roles see confidential details. Here's who sees donations, invoices, tax details, the team, the activity log and screenshots.
Download your account data
You can download the details of your account yourself as a ZIP file at any time. A community's owner downloads its data elsewhere.
What happens to your data when you delete your account?
Your personal details are deleted and your memberships in communities end. Your communities' data is kept. Here are the details.
Keep your account and your community safe
A few steps protect your account and your community's data from unauthorised access.
What does an unexpected email from SadaqaNow mean?
Some emails from SadaqaNow are warnings. Find out what's behind an unexpected sign-in code, a new sign-in, a changed password or a change of owner.