Where is your data stored?
Privacy and securityAccording to our privacy policy, which is available in German only, we process and store your data on servers in Germany as a rule. We run the database, file storage and email sending there ourselves.
Partners for specific tasks
| Partner | What for |
|---|---|
| Stripe | Billing for your community's subscription |
| SumUp | Card payments at the terminal. Your community connects its own SumUp account for this. |
| Only if you use Sign in with Google | |
| YouTube | Videos in the Help Centre. A video only loads when you click on it, and then via youtube-nocookie.com. |
Which data these partners receive, and on what basis data may reach a third country in the process, is set out in the privacy policy. For the videos, this is in its section 12.
What isn't held by SadaqaNow
- Donors' card details. Only SumUp processes those.
- The full payment details for your community's subscription. You store those with Stripe.
Related articles
More on “Privacy and security”
- How long does SadaqaNow keep data?SadaqaNow deletes some data after fixed periods, while other data stays until it's deleted or is kept permanently as a record. Here's the overview.
- What do screenshots of the screens show, and how long are they kept?A screenshot shows what a screen is displaying at that moment. Find out who can request one, when none is taken and when it's deleted.
- Who in your community can see what?Only certain roles see confidential details. Here's who sees donations, invoices, tax details, the team, the activity log and screenshots.
- Download your account dataYou can download the details of your account yourself as a ZIP file at any time. A community's owner downloads its data elsewhere.
- What happens to your data when you delete your account?Your personal details are deleted and your memberships in communities end. Your communities' data is kept. Here are the details.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.