What happens to your data when you delete your account?
Privacy and securityWhen you delete your account, SadaqaNow removes your personal details from the account, ends your memberships and signs you out everywhere immediately. Anything that belongs to a community stays with the community.
What's deleted
- Name, username, email address, phone, address and date of birth
- Your organisation and your language
- Your password, the connection to Google and two-factor authentication including the backup codes
- Your recent sign-ins and remembered devices
- All sign-ins on all devices
What happens to your communities
- Your memberships end automatically in all communities, as if you had left. The community's Activity log records this.
- Your email address is also removed from the invitations you accepted.
- You don't have to leave your communities first. You only have to transfer ownership of a community beforehand, otherwise your account can't be deleted.
What's kept
- Your communities' data, such as donations, campaigns, screens and templates. It belongs to the community.
- The community's Activity log. It's a record and isn't deleted.
- Anything we're required by law to keep, such as invoices. Details are in our privacy policy, which is available in German only.
And the community itself?
A submitted community can't be deleted in the Studio. You can only discard a draft yourself. A community whose subscription has ended isn't deleted automatically either. The options are explained in Can I delete a community?
Related articles
- Delete your accountYou delete your account permanently in Settings under Privacy. If you're an owner, you hand over your community first.
- How long does SadaqaNow keep data?SadaqaNow deletes some data after fixed periods, while other data stays until it's deleted or is kept permanently as a record. Here's the overview.
- Can I delete a community?You can discard a draft yourself. A community that has been submitted or approved can't be deleted in the Studio. This article explains which options you have instead.
More on “Privacy and security”
- What data does SadaqaNow store?See what data SadaqaNow stores about your account, your community, your screens and donations.
- Where is your data stored?According to our privacy policy, we process your data on servers in Germany. For payments, signing in with Google and videos in the Help Centre, we work with a few partners.
- What data is generated when someone donates at the screen?Donors don't need an account. SadaqaNow learns the amount, time and campaign, but no card details.
- What do screenshots of the screens show, and how long are they kept?A screenshot shows what a screen is displaying at that moment. Find out who can request one, when none is taken and when it's deleted.
- Who in your community can see what?Only certain roles see confidential details. Here's who sees donations, invoices, tax details, the team, the activity log and screenshots.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.
