Can I delete a community?
Community and core detailsWhether and how a community disappears depends on its status. You can only delete a draft yourself. Everything that has been submitted is kept as a record.
By status
| Status | What's possible |
|---|---|
| Draft | The owner clicks Discard on the “Your communities” page. Drafts that haven't been submitted also expire one hour after they were created. |
| Under review or Declined | The registration remains. Only our team can delete it. To do so, write to us at info@sadaqa-now.de. |
| Payment pending | Without payment, the community doesn't become active, and there are no costs. If you want it removed completely, write to us. |
| Active | There's no delete option in the Studio. Cancel the subscription, transfer the community or leave it. |
End an active community
- Cancel subscription: The cancellation takes effect at the end of the paid month. After that, the screens are out of service. The community, its data and donation receipts (Zuwendungsbestätigungen) are kept, and the owner can resume the subscription later. Here's how: Cancel the subscription.
- Transfer: If the community should carry on but no longer be in your hands, transfer ownership. Here's how: Transfer ownership to another person.
- Leave: As a member without ownership, you leave the community via the account menu at the bottom left or under Settings. See Leave a community.
A community whose subscription has ended isn't deleted automatically. If you want to end a community for good, write to us at info@sadaqa-now.de.
And your own account?
As long as you're the owner of a community, your account can't be deleted. Transfer the community first. For more, see Delete your account.
Related articles
- Cancel the subscriptionThe subscription can be cancelled monthly. Only the owner can cancel. The cancellation takes effect at the end of the paid month, and all screens keep running until then.
- Transfer ownership to another personWhen the board changes, you hand the community over to another member. That person confirms with a code that's sent to the community's contact email.
- Leave a communityNo longer working with a community? Here's how to leave it. Your account and your other communities remain.
More on “Community and core details”
- Why can't I change the core details any more?On approval, we reviewed your community's name, legal form, address and register details. After that, only our team changes these details. Contact details and the logo stay unlocked.
- Where can I see my community's core details?The reviewed core details are in the Community section on the Representatives page: legal name, legal form, address and register. You also manage contact details and the logo there.
- Change contact details, website and logoYou can change your community's contact email, phone, website and logo yourself at any time, even after approval. You'll find them in the Community section on the Representatives page.
- What is the community's username?The username is your community's short name with an @ in front, such as @koeln-ehrenfeld. It's part of your community's address in the Studio and is fixed after approval.
- What can be set in the community's settings?In Settings, you decide how your screens behave, download all data, open the activity log and manage ownership and leaving.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.