How can I pay, and how do I change the payment method?
Billing and pricingYou pay for the subscription by card, PayPal or SEPA Direct Debit (SEPA-Lastschrift). The payment is handled by our payment provider, Stripe. You choose the payment method when you start the subscription and can change it yourself later.
Change the payment method or invoice details
- Step 1: Open Settings › Billing. You can reach the page via Settings at the top of the “Your communities” page or, from within a community, via Billing in the sidebar.
- Step 2: Click Payment details in your community's row.
- Step 3: Stripe's customer portal opens. There you can change the payment method and the details on your invoices: name, address, email address and VAT ID (USt-IdNr.).
- Step 4: Use the return link in the customer portal to get back to the Studio.
In the customer portal, you can also see all your community's invoices. The subscription can't be cancelled there. That's done on the Cancel page; see Cancel the subscription.
Who can open the payment details
“Owner” and “Finance” can open the payment details. If there's no Payment details button in the row, either your community hasn't started a subscription yet or you don't have the permission.
If the payment details don't open
If the Studio reports “The payment details couldn't be opened”, try again after a moment. A community that hasn't started a subscription yet doesn't have any payment details yet.
Related articles
- Where can I find my invoices?All your subscription's invoices are under Settings › Billing in the Invoices section. Use View to open an invoice and download it there.
- What happens if a payment fails?If a payment fails, the Studio shows a red banner with Pay now. As long as the payment is only overdue, your screens keep running.
- Who can view billing and make payments?“Owner” and “Finance” can see billing. Only the owner can start and cancel the subscription. “Admin” and “Screens” can also create additional screens.
More on “Billing and pricing”
- How much does SadaqaNow cost?The base package costs €50 a month and includes one screen. Each additional screen costs €30 a month. Your account, registration and review are free.
- When do I pay for the first time?Only after your community has been approved. The owner then starts the subscription and pays for the first month. After that, payment is taken monthly.
- How much does an additional screen cost?Every screen beyond the base package costs €30 a month. You pay from the day you create it, at first pro rata until the next monthly billing.
- Cancel a screenIf you no longer need a screen, the owner cancels it. It keeps running until the end of the paid month, after which you pay €30 less a month.
- Cancel the subscriptionThe subscription can be cancelled monthly. Only the owner can cancel. The cancellation takes effect at the end of the paid month, and all screens keep running until then.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.