What happens if a payment fails?

If the monthly payment fails, the Studio shows a red banner at the top. It says “Payment overdue.” or “Invoice unpaid.” “Owner” and “Finance” can fix this.

How to make the overdue payment

1. 1Step 1:
   Click Pay now in the banner. You'll be taken to Settings › Billing.
2. 2Step 2:
   Check your payment method under Payment details. If, for example, the card has expired, add a valid payment method.
3. 3Step 3:
   In the Invoices section, open the outstanding invoice with View. You can pay it there.

As soon as the payment has been received, the banner disappears.

What applies in the meantime

• As long as the payment is only overdue, your screens keep running.
• Under Billing, your community's status shows Payment overdue or Unpaid.
• Anyone who isn't allowed to manage billing sees a note in the banner that only “Owner” and “Finance” can fix this.

If the payment never arrives

The subscription then ends as if it had been cancelled. The screens show that they're temporarily out of service, and card donations are blocked. The community, its data and donation receipts (Zuwendungsbestätigung) are kept. The Studio then shows the “Subscription ended.” banner. To find out what happens next, see Resume the subscription.

Other payments

• When starting the subscription: If the first payment doesn't go through, the approval and your details are kept. See Start the subscription after approval.
• For an additional screen: If the payment fails, the screen isn't activated. See How much does an additional screen cost?.