Cancel a screen

A screen you no longer need is cancelled by the community's owner. The screen keeps running until the end of the paid month and then switches off. From then on, you pay €30 less a month.

How to cancel a screen

1. 1Step 1:
   Open Settings › Billing.
2. 2Step 2:
   In the Cancellation section, click Cancel. You can also open the same page from the three dots in your community's row.
3. 3Step 3:
   Below the Subscription row, your screens are listed with their status and price. Click Cancel next to the screen you want.
4. 4Step 4:
   Read the confirmation question and confirm with Cancel screen.

The confirmation question names the consequences: the screen keeps running until the end of the paid month and then switches off. From then on, you pay €30.00 less a month. After that, the screen shows Cancelled, and the Price column shows “Runs until” with the date. Until then, the screen shows everything as usual.

What can't be cancelled individually

• The screen in the base package. This is the oldest paid screen. It shows “In the base package, ends with the subscription”. If you want to switch it off too, cancel the subscription. See Cancel the subscription.
• A new screen that's still waiting for payment. It shows “Can be cancelled after activation.”
• Screens of a cancelled subscription. They end with the subscription anyway.

If the subscription has already ended

If the subscription has ended, there's no paid month left. A cancelled screen is then decommissioned immediately and no longer charged when the subscription is resumed. For more, see Resume the subscription.

Only the owner

Only the owner can cancel a screen. With the “Finance” role, you can see the subscription on the Cancel page, but no buttons.

If you're only replacing the device

Don't cancel the screen if only the device is being replaced. Instead, connect the existing screen to the new device. Here's how: Rename, reload or re-pair a screen. The name, template and settings are kept, and there are no additional costs.