Where can I find my invoices?
Billing and pricingYou'll find your invoices under Settings › Billing in the Invoices section. The newest one is at the top.
How to open an invoice
- Step 1: Open Settings › Billing. From within a community, the Billing item in the sidebar takes you there.
- Step 2: Find the invoice in the Invoices section. Each row shows the invoice number, status, date and amount. If you manage several communities, the community's name appears underneath.
- Step 3: Click View. The invoice opens in a new tab. You can also download it as a PDF there.
The list shows the last twelve invoices. You'll find older ones via Payment details in your community's customer portal.
Invoice statuses
| Status | Meaning |
|---|---|
| Paid | The amount has been received. |
| Open | The invoice hasn't been paid yet. |
| Processing | The invoice or its payment hasn't been completed yet. |
| Failed | The payment didn't go through. See What happens if a payment fails?. |
| Void | The invoice has been voided. |
No invoice yet?
If it says “No invoices yet. The first one follows with the first payment.”, your community hasn't paid yet. The first invoice is created when the subscription starts.
Several communities
If you manage billing for several communities, they're listed one below the other in the section above. Below them, you can see what they all cost together each month.
Who can see the invoices
“Owner” and “Finance” can see the invoices. For more, see Who can view billing and make payments?.
Related articles
- How can I pay, and how do I change the payment method?You pay by card, PayPal or SEPA Direct Debit. You change the payment method and invoice details under Settings › Billing with the Payment details button.
- Who can view billing and make payments?“Owner” and “Finance” can see billing. Only the owner can start and cancel the subscription. “Admin” and “Screens” can also create additional screens.
- Does the invoice include VAT?No. SadaqaNow is a small business (Kleinunternehmer) under section 19 UStG and doesn't charge VAT. The amounts in the Studio and on the invoice are final amounts.
More on “Billing and pricing”
- How much does SadaqaNow cost?The base package costs €50 a month and includes one screen. Each additional screen costs €30 a month. Your account, registration and review are free.
- When do I pay for the first time?Only after your community has been approved. The owner then starts the subscription and pays for the first month. After that, payment is taken monthly.
- How much does an additional screen cost?Every screen beyond the base package costs €30 a month. You pay from the day you create it, at first pro rata until the next monthly billing.
- Cancel a screenIf you no longer need a screen, the owner cancels it. It keeps running until the end of the paid month, after which you pay €30 less a month.
- What happens if a payment fails?If a payment fails, the Studio shows a red banner with Pay now. As long as the payment is only overdue, your screens keep running.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.