Why does the screen show “Terminal zuweisen”?
ScreensAfter pairing, the screen checks whether a SumUp card terminal has been assigned to it. As long as there isn't one, it shows “Terminal zuweisen.” (Assign terminal.) and below it “Noch kein verwendbares Terminal zugewiesen” (No usable terminal assigned yet). Your template only appears once the setup is complete.
What the screen needs
The Fortfahren (Continue) button on the device only becomes active once everything is in place:
- A card terminal is assigned to the screen.
- The SumUp account the card terminal belongs to is connected.
- Card payment is enabled. SadaqaNow sets this up. If it isn't enabled, the screen tells you.
What to do in the Studio
- Step 1: Open Screens in the Studio. The waiting screen shows “Step 3 of 3” and Continue setup.
- Step 2: Click Continue setup. You'll land on the Pair card terminal step.
- Step 3: Choose a free card terminal and click Assign. Or choose Pair a new card terminal and enter the code from the card terminal's display.
You can also assign a card terminal to a screen on the Terminals page. How that works is explained in Assign a card terminal to a screen. How to pair a new card terminal is explained in Pair the SumUp Solo with SadaqaNow.
Who can assign a card terminal
A card terminal can be assigned by the owner, and also by anyone who has “Finance” together with “Admin” or “Screens”. Only people with this permission see “Step 3 of 3” and “Waiting for card terminal” on the screen. Everyone else sees no sign of it on the screen, even though it's still waiting for its card terminal. In that case, ask someone with the permission to assign the card terminal.
Anyone who only has “Finance” can see the Terminals page but can't assign there. Instead of the selection, a note says that this also requires the “Admin” or “Screens” role in addition to “Finance”.
In addition, a card terminal can only be assigned by the person who paired it. That's why the Terminals page only shows you your own card terminals. If one is missing, read Why can't I see a card terminal in the list?
What to do on the device
The screen checks the assignment by itself every few seconds. Jetzt erneut prüfen (Check again now) triggers the check immediately. As soon as everything is in place, it shows “Einrichtung abschließen.” (Complete setup.) and the name of the card terminal.
- Step 1: Tap Fortfahren (Continue).
- Step 2: The screen downloads all content: the template, its images, the prayer times for the next 30 days and the donation options. It shows its progress while doing so. The display then starts by itself.
Messages on the device
| Message | What to do |
|---|---|
| Das SumUp-Konto des zugewiesenen Terminals ist nicht verbunden. (The SumUp account of the assigned terminal isn't connected.) | The person who paired the card terminal reconnects SumUp. To do this, they click Pair card terminal under Terminals and then Connect with SumUp. If that doesn't work, please contact SadaqaNow support. |
| Die Kartenzahlung ist serverseitig noch nicht freigeschaltet. (Card payment hasn't been enabled on the server yet.) | This isn't caused by your setup. Please contact SadaqaNow support. |
| Die Terminalzuordnung konnte nicht geprüft werden. (The terminal assignment couldn't be checked.) | Check the internet connection and tap Jetzt erneut prüfen. |
If you're stuck, you can reach us at info@sadaqa-now.de or +49 159 04833794.
Related articles
- Assign a card terminal to a screenA screen only accepts card payments and completes its setup once a card terminal has been assigned to it. Here's how to assign one.
- Why can't I see a card terminal in the list?Terminals only lists card terminals that you've paired yourself or imported from SumUp. Here are the most common reasons and what helps.
- Add a screenHere's how to create a new screen in the Studio, pair it with the device in the mosque and assign a card terminal to it.
More on “Screens”
- What do I need for a screen?A screen consists of a device running the SadaqaNow app, an internet connection and a SumUp card terminal. Here's what should be ready beforehand.
- Pair a screenWith the eight-character pairing code from the Studio, you connect the device in the mosque to your community. Here's how to enter it and what the messages on the device mean.
- Why can't I see a pairing code?Usually the screen is still waiting for the payment to be confirmed, the code has expired, or you're looking for it on the wrong page. Here's how to find out what's going on.
- Understand screen statusesUnder “Screens”, you can see all devices with their image and status. Here's what “Online”, “No signal”, “Offline” and the other details mean.
- Take a screenshot of a screenWith a screenshot, you can see in the Studio what a screen in the mosque is showing right now. Here's how to take one, and why it sometimes takes a moment.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.
