Understand screen statuses
ScreensThe Screens page shows all your community's screens side by side, as they look right now. Below each image, you'll see the name, location and status. Clicking a screen opens its detail view.
What the image shows
- If there's a screenshot, the image shows it with the time, for example “Screenshot · 14:32”.
- Otherwise, it shows the start page of the template that's meant to run on the screen, labelled “Template”.
- Without a template, the image stays dark.
- If a screen is offline, its image appears faded.
- If your community's subscription has ended, the image shows “Außer Betrieb” (Out of service) instead of the template. It then only shows a screenshot if it was taken after the subscription ended.
The statuses
| Status | Meaning |
|---|---|
| Online | The screen has reported in within the last 90 seconds. |
| No signal for … min | No signal has come in for more than 90 seconds. Often this is just a brief glitch. |
| Offline since … | No signal has come in for at least five minutes. It also says since when. |
| Not paired | The screen has been created but isn't connected to the device yet. |
| Waiting for card terminal | The screen is paired but doesn't have a card terminal yet. Only people who may assign card terminals see this status. |
| Switched off | Next to it, you'll see “Subscription ended”. Your community's subscription has ended, and all screens show “This screen is temporarily out of service.” on the device. |
| Decommissioned | The screen has been shut down and no longer shows your template. If you didn't expect this, please contact SadaqaNow support. |
If the subscription has ended, you'll see “The subscription has ended. Resume it to add or pair screens.” in place of Add screen. The owner will find the Resume subscription button there. After that, the screens start running again without needing to be paired again. More on this in Resume the subscription.
Other notes
- Applying changes…: You've changed something, and the screen hasn't loaded the new version yet. The note disappears by itself.
- Step 2 of 3 or Step 3 of 3 with Continue setup: The setup isn't finished yet. A click takes you to the open step. Only people who may assign card terminals see “Step 3 of 3”. More on this in Why does the screen show “Terminal zuweisen”?
- Being activated…: The screen is waiting for its payment to be confirmed.
- A banner at the top of the image reports a problem with the device: “Device too hot”, “Device reports problems” or “Offline for a while”.
- A cancelled screen keeps running until the end of its paid month and then disappears from this page. Whether and until when a screen is cancelled is shown on the Cancel page under Settings › Billing. More on this in Cancel a screen.
Filters
From six screens upwards, filters appear above the list: All, Issues, Pairing pending and Online. Issues combines “No signal” and “Offline”.
Related articles
- What happens if the internet goes down?If the internet goes down, the screen keeps showing its template with all images and the stored prayer times. Card donations are only possible again once the connection is back.
- Take a screenshot of a screenWith a screenshot, you can see in the Studio what a screen in the mosque is showing right now. Here's how to take one, and why it sometimes takes a moment.
- View the history and availability of screensThe history shows when your screens were reachable, when they went down and what else happened, for the last 24 hours or 7 days.
More on “Screens”
- What do I need for a screen?A screen consists of a device running the SadaqaNow app, an internet connection and a SumUp card terminal. Here's what should be ready beforehand.
- Add a screenHere's how to create a new screen in the Studio, pair it with the device in the mosque and assign a card terminal to it.
- Pair a screenWith the eight-character pairing code from the Studio, you connect the device in the mosque to your community. Here's how to enter it and what the messages on the device mean.
- Why can't I see a pairing code?Usually the screen is still waiting for the payment to be confirmed, the code has expired, or you're looking for it on the wrong page. Here's how to find out what's going on.
- Why does the screen show “Terminal zuweisen”?After pairing, the screen waits for a card terminal. Only once one is assigned and SumUp is connected do you tap “Fortfahren” (Continue) on the device, and the display starts.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.