Why can't I issue a donation receipt?
Representatives and donation receiptsThe Studio only issues a donation receipt (Zuwendungsbestätigung) once all requirements are met. It shows what's still missing in two places: in the overview under Representatives next to Not ready yet, and in the window for issuing a receipt under “Not possible yet”.
The messages and what you can do
| Message | What you can do |
|---|---|
| Legal form not supported | The Studio only issues receipts for German registered associations (e. V.) and gGmbHs. If the legal form has been recorded incorrectly, contact SadaqaNow support. |
| Notice under review | Our team is still reviewing the charitable status (Steuerbegünstigung). You don't need to do anything. |
| Charitable status declined | Upload a valid notice in the Tax exemption notice step. |
| Tax exemption notice missing | Upload the notice in the Tax exemption notice step and enter the tax number (Steuernummer). |
| Tax exemption notice incomplete | Complete the tax office (Finanzamt), date, period and purposes in the Tax exemption notice step. |
| Check the date of the notice | Enter the date shown on the notice. |
| Tax exemption notice expired | Upload the current notice. |
| Signatory missing | In the Signature step, choose who signs. If this person's name has changed, choose them again. |
| Signature missing | Add this person's signature in the Signature step. |
| Notification to the tax office missing | In the Receipt step, enter when you notified the tax office of the digital procedure. |
| Core details incomplete | If your community's name or address is missing, contact SadaqaNow support. |
In the window for issuing a receipt, a link next to each message takes you straight to the relevant step.
Other reasons
- Your community hasn't been activated yet. Until then, there's only the Board step under Representatives.
- You don't have the “Owner” or “Finance” role. In that case, the receipt menu is missing in Reports. For more on this, see Which roles are there and what can each do?
- The payment hasn't been completed or was refunded. Receipts can only be issued for paid monetary donations in euros.
- The donation is already part of a combined donation receipt (Sammelbestätigung). In that case, there's no individual receipt for it.
- Your notice of determination (Feststellungsbescheid) names a later year from which the tax exemption applies. No receipts can be issued for donations made before that year.
Related articles
- Set up donation receiptsUnder Representatives, you set up in four steps who represents the community and who signs. After that, the Studio issues donation receipts.
- Add the tax exemption noticeUpload the tax exemption notice (Freistellungsbescheid) from your tax office and enter the tax office, tax number, date, period and purposes. Our team reviews the details.
- Issue a donation receiptA donor wants a receipt? Here's how to issue it in the Studio for a specific payment, with a name and address that you check yourself.
More on “Representatives and donation receipts”
- Enter the boardIn the first step, you enter who represents your community. The chair is required; other positions are optional.
- Add the signatureThe signature appears on every digital donation receipt. It's drawn in the Studio, on a phone via QR code, or via a link sent by email.
- Choose the receipt procedureIn the last step, you decide whether receipts are created as PDFs with the signature embedded or whether you print each one and sign it by hand.
- Offer donation receipts on the screenAfter a card payment, the screen asks whether the donor would like a donation receipt. They enter their details on their own phone and receive it by email.
- Revoke a donation receiptIf a receipt was issued incorrectly or the donation was refunded, revoke it, stating a reason. After that, there's no new one for the same payment.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.