View individual donations and their status
ReportsBelow the chart is the Donations list. It contains every payment in the period individually, newest first, with time, campaign, screen, status and amount. The number next to the heading tells you how many entries there are.
The statuses
| Status | Meaning |
|---|---|
| Paid | The donation has come in. Only these donations count towards the total, count and average. |
| Processing | The payment at the terminal is still in progress. |
| Failed | The payment failed. |
| Cancelled | The payment wasn't completed. |
| Refunded | The amount was paid back. |
Amounts that haven't been paid appear struck through.
Filtering and paging
- Use the All statuses selection to show only donations with a particular status. This filter only applies to the list. The metrics and chart stay the same.
- The list shows ten donations per page. Use the arrows below it to page through.
- The period and campaign at the top also apply to the list.
Issue a donation receipt
“Owner” and “Finance” will find Issue donation receipt… in the ⋯ menu of a paid donation. How issuing a donation receipt (Zuwendungsbestätigung) works is explained in Issue a donation receipt.
If a receipt has already been issued, its receipt number appears next to the donation, for example SB-2026-0001. The ⋯ menu then offers Download donation receipt and Revoke donation receipt…. If “please revoke” appears next to the receipt number, the donation was refunded and the receipt is still valid. In that case, revoke it; see Revoke a donation receipt.
Related articles
- Export donations as a CSV fileWith “Export CSV”, you download all donations in the selected period as a spreadsheet, for example for your bookkeeping or a spreadsheet program.
- Issue a donation receiptA donor wants a receipt? Here's how to issue it in the Studio for a specific payment, with a name and address that you check yourself.
- Who can see the reports?By default, every role in the community can see the reports. Team members who only look after selected screens only see the donations for those screens.
More on “Reports”
- How to read the reportsReports show how much has been donated at your screens: the total, count and average for the selected period, compared with the period before.
- Choose and compare a periodChoose 7, 30 or 90 days or your own date range. Reports always compare it with a period of the same length directly before it.
- Break down donations by campaign or screenAbove the chart, “Campaigns” and “Screens” show what people donated to and where: as a ranking with value and share.
- Why are the reports empty?If the reports show only zeros, there were no paid donations at the screen in the selected period, or a filter is limiting what's shown.
- Why do the reports differ from my SumUp statement?The reports show what was donated at your screens. SumUp pays out according to its own rules. That's why amounts and dates can differ.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.