Why are the reports empty?
ReportsIf the reports only show zeros, there were no paid donations for your selection. If there wasn't a single payment in the previous period either, a sentence such as “No donations from … to …” appears instead of the chart. Check the following points in order.
The period
Is the right period selected? The last 30 days are selected by default. See Choose and compare a period.
The filters
Is a single campaign selected? Set the selection to All campaigns. The All statuses filter only affects the list, not the metrics.
Only paid donations count
Payments that are still in progress, cancelled, failed or refunded don't count. They do appear in the Donations list, though.
Only donations at your screens
The reports show card donations that were started at your screens. Donations made in other ways, such as bank transfers or cash, don't appear here.
Card donations aren't possible yet
Card donations only work once a screen has been fully set up: paired, with a card terminal assigned and a connected SumUp account. See Why does the screen show “Terminal zuweisen”?
You only see some of the screens
Team members who only look after selected screens only see the donations for those screens. See Who can see the reports?
Related articles
- Choose and compare a periodChoose 7, 30 or 90 days or your own date range. Reports always compare it with a period of the same length directly before it.
- Who can see the reports?By default, every role in the community can see the reports. Team members who only look after selected screens only see the donations for those screens.
- Why does the screen show “Terminal zuweisen”?After pairing, the screen waits for a card terminal. Only once one is assigned and SumUp is connected do you tap “Fortfahren” (Continue) on the device, and the display starts.
More on “Reports”
- How to read the reportsReports show how much has been donated at your screens: the total, count and average for the selected period, compared with the period before.
- Break down donations by campaign or screenAbove the chart, “Campaigns” and “Screens” show what people donated to and where: as a ranking with value and share.
- View individual donations and their statusBelow the chart, every payment in the period is listed individually, with time, campaign, screen, status and amount. Here's how to read and filter the list.
- Export donations as a CSV fileWith “Export CSV”, you download all donations in the selected period as a spreadsheet, for example for your bookkeeping or a spreadsheet program.
- Why do the reports differ from my SumUp statement?The reports show what was donated at your screens. SumUp pays out according to its own rules. That's why amounts and dates can differ.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.