What if I entered the wrong amount or paid twice?

If you donated the wrong amount or paid twice, contact your community. Only the community can refund a payment, through its SumUp account. SadaqaNow has no access to the money and can't reverse anything.

What the community needs from you

• the date and approximate time of the donation,
• the amount,
• if possible, the payment receipt with the reference,
• if there are several screens, the one at which you donated.

With these details, the community can find your payment.

Was any money taken at all?

If the screen showed “Payment not completed”, the payment was cancelled or declined. If you're unsure, check your account transactions before paying again.

If a donation receipt has already been issued

If the community has already issued you a donation receipt (Zuwendungsbestätigung) for the payment and then refunds the money, it revokes the receipt. Don't use the receipt any more in that case.