Why can't I donate here?

If a screen isn't accepting donations right now, it usually shows why itself. The most common cases are listed here. Your community can help you in any case.

“This screen is temporarily out of service.”

If the screen says “This screen is temporarily out of service. Donations are not possible here at the moment.”, it isn't accepting donations at present. It shows this when the community's SadaqaNow subscription has ended. If you had just started a donation, it declines it with “Donations are not possible at this screen at the moment.” Nothing is charged. The community can resume the subscription at any time. For communities, there's more on this in Cancel the subscription.

The donate button doesn't respond

Without internet, the screen doesn't accept donations. The donate button is then faded and doesn't respond. As soon as the connection is back, you can donate.

A campaign is missing

The screen only shows the campaigns your community has switched on. If a campaign is paused or deleted, it doesn't appear.

The “Local donation” card shows “Not available”

In that case, your community isn't accepting general donations at the moment, and the card can't be tapped. You can still donate to campaigns that are switched on.

The amount isn't accepted

If there's a minimum or maximum amount, the screen shows it while you enter the amount. A single donation at the screen can be at most €10,000. That's why entering your own amount stops at €10,000.

The payment doesn't go through

• “Payment not completed” means the payment was cancelled or declined at the terminal. Try again, or try another card.
• “Card payment is not possible at this screen right now.” means the community still needs to set up the screen. Let them know.
• “Checking the payment status. Please do not pay again.” means the result isn't clear yet. Don't pay again.

If the problem persists, speak to your community. Ideally, mention the screen and the message it shows.