Connect the SumUp account
SumUp and card terminalsFor your screens to accept card donations, you connect your community's SumUp account in the Studio. You sign in with SumUp. SumUp then brings you back to the Studio, and you pair the first card terminal.
Before you start
- Your community has a SumUp account. If not, open one with SumUp first.
- Your community has been approved.
- You have the “Owner” or “Finance” role. Only these two roles can connect the SumUp account.
- You know the sign-in details for the SumUp account.
How it works
- Step 1: Open Terminals in the Studio. As long as no card terminal has been set up yet, the page shows three steps: Connect SumUp, Pair card terminal and Assign screen.
- Step 2: In the first step, click Connect with SumUp. The Studio opens SumUp's sign-in page.
- Step 3: Sign in with your SumUp account's sign-in details and confirm the connection.
- Step 4: SumUp brings you back to the Studio. The Studio reports “SumUp is connected” and continues with the Pair card terminal step.
If you connected SumUp from within the Add screen flow, the Studio takes you back there after you sign in. To make this work, complete the sign-in in the same browser window.
If it doesn't work
| Message | What it means |
|---|---|
| The connection to SumUp was cancelled | The sign-in was cancelled or declined at SumUp. Connect SumUp again. |
| The SumUp sign-in has expired | The sign-in was open for too long or was completed in a different browser. Start it again. |
| SumUp couldn't be connected | Something else went wrong. Try again in a moment. |
Who the connection belongs to
The SumUp account belongs to your community. However, it's connected via the person who signs in with SumUp. Only that person sees the card terminals they pair under Terminals. The simplest approach is therefore for one person to connect SumUp and pair all of the community's card terminals.
Connect a different account or disconnect
There's no separate button for this in the Studio. Please contact SadaqaNow support at info@sadaqa-now.de or on +49 159 04833794.
Related articles
- Set up the SumUp SoloSwitch it on, choose a language, sign in and connect to Wi-Fi: this is how you set up the SumUp Solo before pairing it with SadaqaNow. Includes a German-language video from SumUp.
- Pair the SumUp Solo with SadaqaNowThe Solo shows a pairing code under “Cloud API”, which you enter in the Studio. This is how you connect the card terminal to SadaqaNow.
- Why can't I see a card terminal in the list?Terminals only lists card terminals that you've paired yourself or imported from SumUp. Here are the most common reasons and what helps.
More on “SumUp and card terminals”
- Assign a card terminal to a screenA screen only accepts card payments and completes its setup once a card terminal has been assigned to it. Here's how to assign one.
- Rename, reassign or unpair a card terminalChange the name, give the card terminal to another screen or unpair it completely: you can do all of this under Terminals.
- Which card terminals are supported?SadaqaNow works with the SumUp Solo. Here you can read what the Solo needs and how many card terminals your community requires.
- What to do if the terminal doesn't respond?The screen is waiting, but nothing happens on the card terminal? Check the power, internet and assignment. You'll also find the screen's messages here and what they mean.
- When does the money reach the community's account?Card donations go to your community's SumUp account, and SumUp pays them out to your bank account. You can see payouts and fees at SumUp.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.