When does the money reach the community's account?
SumUp and card terminalsEvery card donation goes directly to your community's SumUp account. SumUp pays the money out to the bank account you've stored with SumUp. When this happens and what fees apply is set out in your community's contract with SumUp.
What you can see where
| What | Where |
|---|---|
| Individual donations with time, campaign, screen and amount | In the Studio under Reports |
| Donations per campaign in the last 30 days | In the Studio under Campaigns, column 30 days |
| Payouts to your bank account | In your SumUp account |
| SumUp fees | In your SumUp account |
Good to know
- SadaqaNow has no access to the money. SadaqaNow can neither trigger nor speed up payouts.
- The amounts in the reports are the amounts donated. SumUp fees haven't been deducted from them.
- For your accounts, download the donations as a file under Reports with Export CSV. Find out more in Export donations as a CSV file.
- Why the reports and SumUp can differ is explained in Why do the reports differ from my SumUp statement?
Refund a donation
Your community makes a refund in its SumUp account. There's no button for this in the Studio. If you've already issued a donation receipt (Zuwendungsbestätigung) for the payment, revoke it, see Revoke a donation receipt.
Related articles
- What fees apply to donations?SadaqaNow takes no share of your donations. For each card payment, SumUp charges its own fees under your contract with SumUp.
- Why do the reports differ from my SumUp statement?The reports show what was donated at your screens. SumUp pays out according to its own rules. That's why amounts and dates can differ.
- Connect the SumUp accountCard donations go directly to your community's SumUp account. Here's how to connect it to the Studio and what happens next.
More on “SumUp and card terminals”
- Set up the SumUp SoloSwitch it on, choose a language, sign in and connect to Wi-Fi: this is how you set up the SumUp Solo before pairing it with SadaqaNow. Includes a German-language video from SumUp.
- Pair the SumUp Solo with SadaqaNowThe Solo shows a pairing code under “Cloud API”, which you enter in the Studio. This is how you connect the card terminal to SadaqaNow.
- Assign a card terminal to a screenA screen only accepts card payments and completes its setup once a card terminal has been assigned to it. Here's how to assign one.
- Rename, reassign or unpair a card terminalChange the name, give the card terminal to another screen or unpair it completely: you can do all of this under Terminals.
- Which card terminals are supported?SadaqaNow works with the SumUp Solo. Here you can read what the Solo needs and how many card terminals your community requires.
Still have questions?
Write to us at info@sadaqa-now.de and include the name of your community. That way we can help you as quickly as possible.